Privacy Policy for MATT'S PLUMBING SERVICES INC.
At MATT'S PLUMBING SERVICES INC., we are committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy outlines how our company, a licensed and insured plumbing contractor serving residential and commercial clients across the Greater Tampa Bay area and Central Florida, collects, uses, discloses, and protects your information when you interact with our services, including through our online platform, phone communications, or in-person service calls.
By engaging with our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information to provide and improve our comprehensive range of plumbing services, including drain cleaning, leak detection, pipe repairs, sewer line services, water main repairs, slab leak detection, water heater installations (both tank and tankless), tub and shower installations, toilet and faucet repairs, garbage disposal services, water filtration systems, and 24/7 emergency plumbing solutions.
Personal Information You Provide to Us
We collect information that you directly provide to us when you request a service, schedule an appointment, fill out a form on our online platform, communicate with us by phone, or interact with our technicians during a service call. This information may include:
- Contact Information: Your name, physical address, phone number, and email address.
- Service Information: Details about your plumbing needs, property access information, and any specific requests related to the services you require.
- Payment Information: Financial details necessary for processing payments for services rendered. Please note that we utilize secure third-party payment processors, and we do not directly store your full payment card details on our servers.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.
Information Collected Automatically
When you visit our online platform, certain information may be collected automatically through technologies such as cookies and server logs. This information helps us understand how users interact with our site and enables us to improve user experience. This may include:
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Device Information: Information about the device you use to access our site, including device type, unique device identifiers, and mobile network information.
How We Use Your Information
The information we collect is used for various purposes related to providing and improving our plumbing services, including:
- To provide and deliver the services you request, including scheduling, dispatching technicians, performing repairs, installations, and maintenance.
- To communicate with you regarding your service requests, appointments, estimates, invoices, and any important updates or changes to our services.
- To process payments for services rendered.
- To respond to your inquiries, provide customer support, and resolve any issues you may encounter.
- To improve the quality and efficiency of our services, our online platform, and our overall customer experience.
- To maintain internal records and for administrative purposes.
- To comply with legal obligations, enforce our terms and conditions, and protect our rights and property.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes. We may share your information with third parties only in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, scheduling software providers, and other contractors who perform services on our behalf. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and changes to the privacy policy.
- Protection of Rights: We may disclose your information when we believe it is necessary to protect the rights, property, or safety of MATT'S PLUMBING SERVICES INC., our customers, or others.
Data Security
We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us in writing using the physical address provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.
Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use cookies for various purposes, including:
- Essential Cookies: Necessary for the proper functioning of our online platform (e.g., enabling navigation).
- Analytics Cookies: To collect information about how you use our site, allowing us to analyze website traffic and improve performance.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our online platform.
Third-Party Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:
MATT'S PLUMBING SERVICES INC.
13775 N Nebraska Ave
Tampa, FL 33613